Help Center

Everything about using ShortLoom - from your first video to billing and publishing.

Start with Using the product if you have not made a video yet: topic, style, voice and length are all set before anything is charged. Credits, billing and publishing live in their own sections so you can jump straight to the one you opened this page for. If a render failed or a social account disconnected, Errors and troubleshooting is the shortest path to the actual error rather than a generic retry. Commercial rights and connected social accounts have their own articles too, so you can confirm what you can publish and which networks are linked without hunting through the rest of the product.