Rollover & credit top-ups

Rollover

Unused monthly credits roll over to the next cycle instead of expiring, so a quiet month doesn't waste your plan. There's no cap on how far they can build up while you're subscribed - a month with no renders simply carries its full allowance into the next one.

Credit packs

Need more mid-cycle? Buy a credit pack from Settings → Billing. Pack credits:

• never expire,
• stay on your account across plan changes (upgrading or downgrading doesn't touch them),
• are spent only once your other balances are used up.

Leftover free credits

Unused promotional credits on a free account that has never subscribed expire 90 days after they were granted. ShortLoom emails you 14 days before that date and shows a dashboard banner; the credits then drop to zero with a row in your balance history. Pack credits you bought, leftover paid allotment after a cancelled plan, and monthly rollover on a live subscription are not part of this. New signups start at 0 credits — generating uses Starter's paid trial.

Spend order

When you generate a video, ShortLoom draws credits in this order: rolled-over credits first, then the current cycle's monthly allowance, then pack credits last. Spending the oldest, closest-to-being-replaced balance first is what makes rollover actually useful instead of a number that just sits there - it's also why your monthly allowance can look untouched even after a render, if you were carrying rollover from a previous month. Your current balance, broken down by type, is always visible in the dashboard sidebar.

The public explainer for the same rules is Credits that roll over.